8d911 Privacy Policy

8d911 operates Bangladesh's trusted online casino and sports betting platform at 8d911.org. We are committed to protecting the privacy and security of our players' personal information. This Privacy Policy explains what data we collect when you use the 8d911 platform, how we use and store that data, the circumstances under which it may be shared with third parties, and the rights you have in relation to your personal information under applicable data protection principles.

By registering an account with 8d911 or by continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you must discontinue use of the 8d911 platform immediately.

8d911 collects personal data through several channels: directly from you when you register an account or contact our support team; automatically through your use of the platform; and, in limited circumstances, from third-party identity verification partners. The categories of data we collect include the following:

8d911 uses personal data collected from players solely for legitimate operational, legal, and service-improvement purposes. We do not sell personal data to third parties for marketing purposes. The specific uses of your data include:

• Account registration, verification, and ongoing identity management in compliance with applicable anti-money laundering obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay in BDT and maintaining accurate transaction records.
• Delivering, operating, and improving 8d911 platform features including cricket betting markets, live casino, slots, and promotional offers.
• Detecting and preventing fraud, money laundering, bot activity, and other forms of prohibited conduct as defined in our Terms and Conditions.
• Providing customer support and responding to queries, complaints, and responsible gaming requests submitted to [email protected].
• Sending service-related communications such as account verification messages, transaction confirmations, and material updates to platform terms or policies.

Where you have opted in to receive promotional communications, we may also use your contact details to send you information about bonuses, seasonal BDT offers, and new features on 8d911. You may withdraw this consent at any time by contacting our support team.

8d911 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:

8d911 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit 8d911. We use session cookies (which expire when you close your browser), persistent cookies (which remain for a set period), and functional cookies that remember your preferences such as language settings. We do not use third-party advertising cookies that track your behaviour across external websites.

Most mobile browsers allow you to control cookies through their settings. Disabling essential cookies may affect your ability to log in or use certain features of the 8d911 platform. By continuing to use 8d911 with cookies enabled, you consent to our use of cookies as described in this policy.

8d911 does not sell, rent, or trade your personal data to third parties. We may share your personal data with third parties only in the following limited circumstances:

• Service providers and technology partners who assist 8d911 in operating the platform, including payment processors (bKash, Nagad, Rocket, Upay), KYC identity verification providers, game content suppliers, and cloud hosting infrastructure partners — all of whom are contractually bound to handle your data only as instructed by 8d911.
• Regulatory or law enforcement authorities when 8d911 is required to disclose personal data by applicable law, court order, or regulatory directive — including anti-money laundering reporting obligations.
• Fraud prevention and responsible gaming organisations where disclosure is necessary to protect the integrity of online gambling services or to safeguard vulnerable players.
• Successor entities in the event of a merger, acquisition, or sale of all or substantially all of 8d911's business assets, subject to the acquiring entity maintaining equivalent data protection standards.

In every case where your data is shared with a third party, 8d911 takes reasonable steps to ensure that the recipient processes your data securely, lawfully, and only for the purposes for which it was disclosed.

8d911 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption on all data transmissions between your device and the 8d911 platform, encrypted storage of sensitive account data, role-based access controls limiting internal staff access to personal data on a need-to-know basis, and regular security audits of platform infrastructure.

While 8d911 takes all reasonable precautions to safeguard your data, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 8d911 will take prompt action to contain the breach and will notify affected players in accordance with applicable data protection obligations.

Subject to applicable law and the nature of the data held, players of 8d911 have the following rights in relation to their personal data. To exercise any of these rights, contact our support team at [email protected].

8d911 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal data retention policy. Account records, transaction histories, and KYC documentation are retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping obligations. Gaming activity logs are retained for a minimum of 3 years. Technical and device data collected via cookies and session logs is retained for a shorter period, typically no longer than 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregate statistical and platform improvement purposes.

The 8d911 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21. If we discover that personal data has been submitted by a person under 21, we will immediately close the relevant account, void all associated transactions, and delete the personal data in question without undue delay. If you believe a minor has registered on the 8d911 platform, please notify us immediately at [email protected].

8d911 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the structure of the 8d911 platform. When material changes are made, we will post a notice on the 8d911 platform and, where reasonably practicable, notify registered players via their registered mobile number or email address. The revised Privacy Policy will take effect from the date it is published on this page. We encourage you to review this page periodically. Your continued use of 8d911 following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 8d911 holds about you, our Data Support team is available 24 hours a day, 7 days a week.

Reach us by email at: [email protected]